About
My Toolkit
Work Experience
Senior UX Designer & Researcher
Jewelers Mutual
May 2022-July 2025
Led UX design and strategy across B2C and B2B SaaS insurance, e-commerce, and shipping platforms, streamlining workflows and reducing manual tasks.
Partnered with PMs, engineers, and stakeholders to define product strategy and drive business expansion, leading to new feature launches.
Led UX research, using usability testing, moderated and unmoderated, and tree testing, to provide user insights that informed key product decisions.
Led competitive market research and presented findings to stakeholders to influence strategy and direction.
Reduced UX research analysis by 30% via AI-assisted workflow automation.
Contributed to the design system to drive consistency across tools, reducing design-developer handoff issues and speeding up iteration cycles.
Improved insurance quote conversion by 15% through optimized layout and A/B testing on various web pages for different target audiences within jewelry insurance with over 1M customers and 11,000 jewelers.
UX Designer
Sporty Ventures
October 2021-February 2022
Collaborated with a distributed design team to develop a mobile health & wellness app, aligning across multiple time zones.
Defined product strategy with PMs and stakeholders, translating business goals into actionable UX objectives.
Synthesized research (personas, journey maps) to redesign navigation and prioritize features.
Led competitive market research and presented findings to stakeholders to influence strategy and direction.
Utilized reusable UI components to support and expand the design system.
Delivered high-fidelity wireframes that improved comprehension of complex health data.
Presented design thinking to stakeholders, incorporating feedback in iterative cycles.
UX Designer
Swaygo Solutions
September 2020-August 2021
Partnered with developers to design and launch transportation company website
Conducted client interviews to define business goals and translate them into user needs.
Defined user needs through user stories.
Partnered with engineering to design and launch transportation website.
Applied design thinking methods such as sketching, wireframing, prototyping, and testing before final design.
Built a scalable design system in Figma with reusable components and naming conventions.
Collaborated with engineering to ensure feasibility and smooth handoff.
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